Grade: RSA
Salary: £10,205 per annum rising to £12,006 per annum after six months in the role. 
17.5 hours a week. 

About the Job: 

Acting as the face of Northern, our Retail Supervisors ensure that our customers have the information and support they need at all times. Working at the station, you’ll give practical advice on journey times, delays, tickets, fares and reservations as well as maintaining the appearance and safety of our stations at all times. 

About you: 

You’ll relish this opportunity to make a real difference to the everyday lives of millions of people, if you have:- 

 • A genuine commitment to and previous experience of delivering excellent customer service
.• Excellent written and verbal communication skills. 
 • Sound IT skills. 
 • The confidence to work on your own initiative. 
 • The ability to work shift patterns including evening and weekend work. 

Benefits and Rewards: 

By working as part of the Northern team, you will receive the following benefits: 

•  Free Travel on Northern services – for you and your family* 
•  75% discount on all other Train Operating Companies leisure services* 
•  Final Salary Pension Scheme (where we pay one and a half times the amount you contribute!) 
•  A generous holiday entitlement 
•  Maternity and Paternity Benefits – above the statutory minimum 
•  Full uniform for frontline facing roles 
•  Employee Assistance Programme – operating 24/7, giving a wide range of advice, support and   useful information for employees 
•  And many more! 

 *Terms and conditions apply 

About Northern: 

We are transforming… and we are on the lookout for smart, forward thinking and motivated people to join us on our journey. You’ll help us to grow our business during this exciting time, shaping rail travel in the North and providing our customers with a service to be proud of. 

If this sounds like you, then you’re in the right place. We’ve got lots of great things planned and we need more like-minded people, contributing fresh ideas, passion and commitment to bring our vision to life. You’ll be joining a business that values its people, where hard work is rewarded, and development and progression ensure we retain and attract the very best talent. 

Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day. Our aim is to connect people to opportunities by providing a reliable and friendly train service. We have made significant progress since we started but there is much more that we want to achieve. 

Our Selection Process: 

Our selection processes are designed to make joining Northern as smooth as possible, it not only provides us with the information we need to decide whether you’re the right person to deliver a great service to our customers, but also to make sure we’re also the right team for you. 

Your on-line application: 

The first thing you need to do is complete our online application form. It takes about 10 minutes to complete.  If you need any help or support along the way, we are here to help. Once we have all your details, we will be back in touch to let you know what to expect.