Customer Service Assistant
Grade: RSA
Salary: £20,410 per annum to £24,011 per annum
About Northern:
At Northern Trains, we’re creating a brand-new future. Not just for our organisation, but one that will transform the way we all think about rail travel across the UK.
As the biggest train operating company outside of London and now under public ownership, we’re working hard to introduce the latest technology, state-of-the-art trains, and extra capacity. Putting customers at the heart of our business, we are delivering a true Northern experience while increasing social mobility and bringing the Northern Powerhouse to life.
We connect millions of people to work, leisure, education and more every week. But we also invest in our own people too, and we’re committed to building a workplace that’s as diverse and inclusive as the communities we serve.
Our vision is about moving in an exciting new direction. It’s about delivering a different kind of travel experience. It’s about introducing better ways of working.
And you’ll play your part in making it happen.
About the role:
This is a great opportunity for a friendly and bubbly person to join as one of our team.
Acting as the face of Northern, our Retail Supervisors ensure that our customers have the information and support they need at all times. Working as a Retail Supervisor you’ll give practical advice on journey times, delays, tickets, fares, and reservations, as well as maintaining the appearance and safety of our stations at all times.
You’ll relish this opportunity to make a real difference to the everyday lives of millions of people if you have:
- A genuine commitment to and previous experience of delivering excellent customer service
- Excellent written and verbal communication skills
- Sound IT skills
- The confidence to work on your own initiative
- The ability to work shift patterns including weekend work
About you:
You will have:
- A genuine commitment to and previous experience of delivering excellent customer service
- Have excellent written and verbal communication skills
- Sound IT skills
- Have the confidence and ability to work on your own initiative
- The flexibility to work shift patterns which include weekends
- A
driving licence is preferred, alternatively the candidate must be able to
demonstrate that they can get to and from the place of work at unsociable
hours.
In return, you’ll discover brilliant opportunities to grow and progress within Northern. Not to mention amazing perks and benefits like free or discounted travel, employee assistance, generous policies, regular pay reviews and a great pension. We look forward to receiving your application.
Important: Northern reserves the right to close the advert before the published closing date, if high volumes of applications are received. In this situation partially completed applications will not be progressed forward or given extra time to complete