Frequestly asked questions
Frequently Asked Questions
  • What happens to my application once I have submitted it?
    Answer: If you have made an application for a specific job we will consider your information carefully before making a decision whether to take you forward to interview stage. We may contact you to arrange a telephone interview or to raise any queries we have with you. If we feel you do not match the profile we need for the role then we will notify you of our decision. We will also ask you whether you would like us to keep your details in our database so that you can be considered for future roles.
  • I have forgotten my password/locked myself out of my account
    Answer: If you have forgotten your password please select the Forgotten Password link and we will issue you with a new password by email. If you are locked out of the system please use the Contact Us link and we will unlock your account and advise you by email.
  • You don’t have any roles that match my needs at the moment – what should I do?
    Answer: You can make a speculative application and we will keep your details on our system and when we have new jobs available, your application will be matched with our jobs.
  • Can I apply for other roles or other areas of the business if I am unsuccessful with my first application?
    Answer: Yes. Each vacancy has specific competencies and your application will be considered against these.
  • Why do I have to verify my email
    Answer: When registering for a new account or setting up a new vacancy alert you must first verify your email address by clicking the link that we send you during registration. This allows us to confirm ownership of your email address to prevent malicious users from registering your email or leveraging it to send phishing emails to your email account.
  • Will the system log me out automatically?
    Answer: As you are completing your online application form, please bear in mind that our system has automatic time-outs built in. You will be logged out of the system after 60 minutes of inactivity (i.e. not clicking on links or 'save and exit' buttons on the sections of the application form) and you may lose information which has not been saved. Therefore, please save your information regularly by clicking 'save and exit'. We also recommend that you compose your answers to longer questions, (i.e. those with free text areas) off-line in a word processing package and then copy and paste your answers into the form. This ensures that you can spell check your text and that you have a backup version of your answers.
  • Is there a limited time for filling in an application form online?
    Answer: As long as you complete and submit your application by the closing time on the closing date of the position there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure.
  • Can I print off my application form to keep a copy for myself?
    Answer: Yes – you can print out a summary once you have fully completed any part (or all) of the application form.
  • How can I keep up to date with new vacancies?
    Answer: You can register on line to receive regular vacancy alerts.
  • I have forgotten my account password - what do I do?
    Answer: On the login page click on the link that says; Forgotten your password?” You will be asked to enter your email address and submit these details. You should then log onto your e-mail account to retrieve your password reminder.
  • Will the system log me out automatically?
    Answer: As you are completing your online application form, please bear in mind that our system has automatic time-outs built in. You will be logged out of the system after 60 minutes of inactivity (i.e. not clicking on links or 'save and exit' buttons on the sections of the application form) and you may lose information which has not been saved. Therefore, please save your information regularly by clicking 'save' or 'save and exit'.
  • Is there a limited time for filling in an application form online?
    Answer: As long as you complete and submit your application by the closing time on the closing date of the position there is no limit to how long you take to fill in your application. You can therefore take your time to complete the application form, save it and go back to finish it at your leisure.
  • How can I tell which questions within the application form are mandatory?
    Answer: Mandatory questions are displayed in bold and marked with an asterisk.
  • Can I print off my application form to keep a copy for myself?
    Answer: Yes, once you have completed your application, you can print out a summary once you have logged back in.