BUSINESS FUNCTION: Finance
GRADE: Executive
SALARY: Executive
ROLE TYPE: Hybrid
HOURS: 37 per week
Are you ready to lead IT Operations for Northern Rail?
We are looking for a dynamic Head of IT Operations to oversee our technology services, ensuring they are delivered professionally and efficiently. You'll manage our IT service delivery function, infrastructure, third-party relationships, and ensure our systems are secure and fit for purpose.
Role Responsibilities:
Service Delivery:
- Ensure IT services are delivered to agreed SLAs with high-quality incident management processes.
- Implement and maintain ITIL-aligned IT Operations capability.
Infrastructure Management:
- Maintain and support our IT infrastructure, planning investments, and ensuring cybersecurity standards.
- Deliver a fit-for-purpose infrastructure supporting a wide variety of needs.
- Implement and deliver high-quality incident management processes.
Support Functions:
- Oversee the service desk, promote self-service solutions, and ensure efficient issue resolution.
- Set the standards of a high-performing service desk.
Change and Problem Management:
- Implement ITIL-aligned change and problem management processes to prevent repeat issues.
- Deliver expert problem management driving investigation and improvement.
Team Leadership:
- Manage and develop a team of IT professionals, ensuring efficient operations.
- Build a new team around the excellent staff we already have.
Risk and Supplier Management:
- Identify and mitigate IT operations risks, ensuring timely completion of actions.
- Develop a contract management framework, ensuring clear SLAs and performance tracking.
- Deliver efficient service and supplier management.
Innovation:
- Stay updated with new technologies and introduce solutions that benefit the business.
- Deliver on a SAAS and cloud strategy.
Collaboration:
- Work closely with the Head of IT and other stakeholders to align IT services with business priorities.
- Build relationships and confidence of stakeholders across Northern.
What We Are Looking For:
Qualifications:
- Degree in a relevant field.
Experience:
- High level of experience leading an IT Operations function, with proven vendor management and cloud migration experience.
Knowledge:
- Familiarity with COBIT, Sarbanes-Oxley, ITIL, and cybersecurity issues.
Skills:
- Strong leadership, problem-solving, and communication skills.
- A people person with experience managing a variety of stakeholders.
- Good technical knowledge combined with strong soft skills to motivate a team and build relationships.
- Vision and experience of delivering a high-performing IT operation.
- The ability to drive transformation and lead effectively within a complex organisation.
- Someone personable, respectful, and constructively challenging.
Success in the Role:
- Reduced incidents and repeat problems.
- Positive feedback from executive leadership.
- Clear performance against SLAs.
- Successful cybersecurity audits.
Why Northern Rail?
Join Northern Rail and be part of a team committed to making a difference, ensuring sustainability, and driving innovation. We value creativity, collaboration, and a customer-focused approach.
Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.