Salary: £35,593 per year (ML1:SB1)
Hours: 37 per week
Location: York
Role type: Hybrid

People come to Northern for trains they can rely on, but behind the scenes there’s a lot of tech that keeps everything moving. Our finance team depends on smooth, stress-free IT systems to do their best work, and that’s where you come in.

As a Technical Support Analyst, you’d be the person colleagues turn to when something isn’t playing ball. You’d help fix issues across hardware, software and day-to-day systems, whether that’s over the phone, by email or in person. Some days you’ll be diving into troubleshooting, other days you’ll be out across the network helping people get back up and running. It’s varied, practical and gives you the chance to make work easier for teams right across Northern.

• Responding to technical queries from colleagues by phone, email and face-to-face
• Investigating and resolving hardware and software issues
• Offering clear, jargon-free guidance that helps people fix simple problems themselves
• Balancing quick fixes with longer pieces of technical support
• Travelling across the network when needed to resolve issues on site

Windows, Microsoft Office and a head for troubleshooting – that’s three things you’ll bring. You’ll already have experience supporting users in a busy IT environment, and you’ll be comfortable getting to grips with a range of systems and software.

You’ll also bring:
• A logical, methodical approach to problem-solving
• Confidence explaining things in a clear, friendly way
• Flexibility to travel across the network and work from Manchester or York
• A proactive attitude and the curiosity to dig into challenges and find answers

Formal IT or ITIL qualifications are helpful but not essential. What matters most is your approach, your people skills and your willingness to learn.

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

We’re more than just a train operator. We’re the heartbeat of the North – connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

The best journeys happen when everyone feels welcome on board.

At Northern, we don’t just move people from A to B – we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.