BUSINESS FUNCTION: Customer & Commercial

GRADE: ML1/SB1

SALARY: £34,060 to £36,575 per annum

LOCATION: York, Leeds, Manchester

ROLE TYPE: Hybrid

HOURS: 37 per week

People come to Northern for trains they can rely on – and prices that make sense. That’s where our Revenue Management team comes in. Using data, insight, systems and stakeholder relationships to make sure we’re meeting revenue targets while giving customers great value and choice.

As part of this team, you’ll play a key role in shaping how we price and sell Advance Purchase tickets – finding the sweet spot between seats sold, fares offered and revenue earned. It’s a role where analysis meets impact, helping Northern reach its passenger revenue targets and keep our services sustainable for the future. 

What you’ll be doing

You’ll manage a portfolio of train services using our Revenue Management System (RMS), analysing data to make smart, evidence-based decisions that drive growth. That means:

• Using data and insight to identify trends, price sensitivities and future demand.
• Managing train loadings, reservations and availability to make sure our Advance Purchase tickets deliver maximum value.
• Producing clear reports and KPIs that highlight performance and opportunities.
• Maintaining and improving the quality of data in our systems to enable better, faster decisions.
• Working with teams across Northern – from Marketing to frontline colleagues – to spot opportunities for growth, reduce overcrowding and improve the customer experience.
• Representing Northern in wider industry discussions about yield management and best practice.

About you

You’re someone who loves getting into the detail – but you also see the bigger picture. You’ll bring:

• Strong analytical and numerical skills – you’re comfortable exploring data and drawing conclusions.
• Ideally revenue management, pricing and/or the rail industry experience – but it’s your analytical mindset and curiosity that really matter.
• A degree in a business, mathematical or scientific subject would be preferable but not essential
• Confidence using Excel and other analytical tools.
• Great attention to detail and the ability to turn insight into action.
• Strong communication and influencing skills – you can bring others on board with your ideas.

What’s in it for you?

At Northern, we don’t just value our people - we go the extra mile to support them. Here’s a taste of what you can look forward to:

Free Travel: Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme: We top up your contributions by 1.5 times.

Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme: Save up to 42% on a bike and spread the cost.

Electric Car Scheme: Lease a brand new electric or plugin hybrid car.

Exclusive Discounts: From shopping to wellbeing, Northern Perks has you covered.

Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.

Employee Assistance Programme: 24/7 support for family, lifestyle, and more.

Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you’re in.

Recognition: We know how important it is to show how much we appreciate our people. That’s why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.  

Why Northern?

We’re more than just a train operator. We’re the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we’re on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we’re celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board. At Northern, we don’t just move people from A to B - we’re building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that’s something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we’ll always offer an interview. We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly.

All successful offers will be subject to a DBS check and a medical assessment.

No matter your background, experience, or whether you call it a bap, barm, or cob… there’s a place for you here in the railway.